Privacy Policy

Citera Inc. (“Citera,” “we,” “us,” or “our”) is committed to maintaining the accuracy, confidentiality, and security of your personal information. This Privacy Policy outlines what types of personal information we collect, how we use it, and how we protect it when you visit our website (https://www.citera.ai) (the “Site”) or use any of our software applications or services (collectively, the “Services”). By accessing or using our Site or Services, you agree to this Privacy Policy.
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Citera Inc. (a private corporation registered in Montreal, Quebec, Canada) may act as the ‘data controller’ of your personal data under applicable privacy laws, including the EU General Data Protection Regulation (GDPR), insofar as we offer goods or services to individuals in the EU/UK or monitor behavior within these regions. This Privacy Policy serves as a general description of how we process personal data globally.

Personal information is any information that relates to an identified or identifiable individual. It may include details such as your name, email address, IP address, or any other information that can identify you, your household, or your device.

Citera will treat as confidential all confidential information obtained from the Customer in the course of providing the Services and, except in the manner provided for by this clause, will not use or disclose such information, except in the context of providing the services. This restriction does not apply to any confidential information: which Citera is required to disclose by law or professional standards, which subsequently becomes part of the public domain, which is or becomes known to Citera now or in the future without breach of any obligation of confidentiality hereunder, or which is developed by Citera in a manner independent. Citera remains in compliance with all applicable legislation regarding respect for privacy, confidentiality, and the collection, retention, and dissemination of personal information during the provision of services.

2.1 No Obligation to Provide Information

You are not required to create an account or provide personal information to visit the Site. However, declining to provide certain personal information may limit the availability or functionality of some of our Services.

2.2 Creating an account

If you choose to create an account for our Services, we will collect your name, email address, and password. We may also collect your IP address during registration to verify account activity.

2.3 Communications, feedback & support

We may collect personal information when you contact us for support, provide feedback, or engage with us directly. The information collected will depend on what you choose to provide.

2.4 other information collected automatically

When you visit the Site or use the Services, we may automatically collect information such as your IP address, browser type, device information, operating system, time zone, pages visited, and referring websites. This information helps us monitor performance, improve functionality, and enhance your user experience.

2.5 cookies & tracking technologies

We use cookies and similar tracking technologies to collect information about your interactions with the Site and Services. These technologies help us analyze usage, distinguish users, and optimize the Site’s performance. For more details, please refer to our Cookies Notice.

We use the personal information we collect for the following purposes:

• To provide and maintain the Services, including facilitating account creation and enabling submissions through EcoTax or EcoView.
• To communicate with you, including responding to inquiries and sending transactional messages related to your account or Service activity.
• To improve and develop the functionality of the Site and Services, including conducting analysis and identifying user needs.
• To comply with legal and regulatory requirements.
• To prevent fraud, unauthorized access, and misuse of the Services.

Citera processes personal information based on the following lawful bases:

4.1 contractual necessity

To fulfill our obligations under our User Terms of Service, such as providing the Services.

4.2 legitimate interests

To operate and improve our business responsibly and efficiently, such as sending administrative updates.

4.3 consent

For activities like sending promotional messages or newsletters, where required by applicable law.

4.4 compliance with legal obligations

To meet regulatory requirements and legal obligations.

5.1promotional messages

We will seek your consent before sending promotional emails or similar communications. You may unsubscribe from these messages at any time using the link provided in the communication.

5.2 transactional messages

By using the Services, you agree to receive transactional communications related to your account and activity, such as confirmations for account creation, submissions, or password resets. These messages are necessary for providing the Services and cannot be opted out of.

6.1 Working with Third Parties

We may share your personal information with third-party service providers who assist in delivering the Services, such as payment processors or analytics providers. These third parties are contractually obligated to use your information only as necessary to perform their functions.

6.2 business transactions

In the event of a business transaction, such as a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.

6.3 Legal requirements

We may disclose personal information as required by law, such as to comply with subpoenas, court orders, or legal investigations, or to protect the safety and security of individuals.

Your personal information may be stored and processed outside of your country of residence, including in Canada, where Citera is headquartered. Data transfers outside of the EU/UK are subject to safeguards such as adequacy decisions or standard contractual clauses to ensure compliance with GDPR.

We may share aggregated, anonymized data with third parties. This data does not contain personal information that could identify you and is used to understand usage trends and improve our Services.

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. If you request to stop receiving communications from us, we will retain basic information to honor your preferences.

We use commercially reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute protection. Please notify us immediately if you become aware of any unauthorized access to your account or data.

Depending on your jurisdiction, you may have the following rights:
• Access and obtain a copy of your personal information.
• Correct inaccurate or incomplete information.
• Request the deletion of your personal information.
• Restrict the processing of your personal information.
• Withdraw consent for processing where consent is the legal basis.
• Transfer your data to another service provider in a structured, machine-readable format.
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To exercise these rights, please contact us at the email provided below.

Our Site and Services may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. You should review their privacy policies before providing personal information.

We may update this Privacy Policy periodically. Material changes will be communicated through the Site or directly to you, where required. Continued use of the Services after changes have been posted constitutes acceptance of the revised Privacy Policy.

For questions or concerns regarding this Privacy Policy, please contact us at:
‍Citera Inc.
‍4466, av. Harvard
Montreal, Quebec H4A 2X1
Email: info@citera.ai
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Note: Email is not a completely secure method of communication. Avoid sending sensitive information via email.