Citera agrees to release the Customer and its directors, officers, and employees from all liability for any claims, suits, penalties, and expenses, including legal fees and costs, and from any settlements, judgments, and costs resulting or arising from any criminal conduct or fraud committed by Citera or any of its directors, officers, or employees in providing the services set forth in this Agreement.
The Customer agrees to release Citera and its directors, officers, and employees from any liability for any claims, suits, penalties, and expenses, including legal fees and costs, and any settlements, judgments, and costs arising out of or resulting from any function of Citera under or in connection with this Agreement, unless such liability is determined to be the direct result of criminal conduct or fraud committed by Citera or any of its directors, officers, or employees. Citera's liability, if any, to any person arising out of or in any way relating to this Agreement or the performance of its duties and obligations hereunder is limited, for all purposes, to in total, direct damages and an amount not exceeding the equivalent of twelve (12) months of fees paid by the Customer hereunder for the period preceding the event giving rise to the claim. No action, whatever its form, arising out of or relating to this agreement may be brought against Citera more than one (1) year after the cause of action arose. Under no circumstances and at no time will Citera be liable for any loss of profits, shortfall, failure to make savings anticipated, or any indirect, special, or consequential damages, even if it has been informed of the possibility of such damages.